Self-service machines can be found in most shops on the high street but a survey has revealed nine out of ten shoppers find the technology a hindrance rather than a help.Frustrations I have observed are people failing to scan the bar code, not placing the item on the checkout weigher, the inability to read and understand what it says on the screen and the biggest problem of all appears to be those who don't understand the fifteen items or less sign above the scanners and attempt to take a full shop through one delaying everyone else.
Research by banking experts shows 93 per cent of customers are frustrated by self-service machines.
However, despite feeling irritated by the machines, shoppers are still open to the idea of using them rather than waiting in queues with 79 per cent of adults using them at least some of the time.
Yes the technology is a little limited and some people won't use it due to the fact that they think its taking away jobs, though I rather suspect that they wouldn't or didn't have four (at least) extra checkout workers previously. Yes going through a proper till can be quicker or less bothersome for some, but as I said above, the biggest problem with the self service tills is other people, not the technology.
Now if only I could get one to recognise my age and not call an assistant every time I scan a bottle of beer...