Honesty being the best policy

I've occasionally had to return goods to shops, most times I've had to have the receipt, occasionally at Christmas time the goods have been recognized as being part of the shops range and exchanged. Occasionally they've asked me for proof of address or some form of identity, though it's never been a problem. I do wonder what Harriet Wheeler thinks of the process though...
Mail.

When Harriet Wheeler was given a £2,000 Mulberry jacket by a generous male friend, she faced an awkward dilemma.
Beautiful though it was, she felt it did not suit her.
Not wanting to upset her friend by telling him, she took the black quilted leather jacket back to Mulberry's flagship store in London and asked whether she could exchange it for something else.
There the ancient art specialist found herself handcuffed, arrested and marched off to a police cell on suspicion of handling stolen or fake goods.
To make matters worse, her friend was dragged into the row when he was telephoned as part of the criminal inquiry.
Now police have decided there is no case to answer, and have told Miss Wheeler, 25, she can collect her jacket from them.

Looks like an anorak to me

Now in my closeted world of ordinariness I've never heard of Mulberry, I suspect it's probably well made if overpriced tat where you pay for the label for something you could get at Primark for 100th the price (at least) though no doubt without the quality stitch up ing. Still,the store does appear to have over reacted just a tad, even if they did have suspicions of the item being either a) a fake or b) stolen, a simple we'll have to take this higher as you've no receipt and can we have a contact number/address for when we've made a decision would probably suffice. As it is, the maxim "there's no such thing as bad publicity" is probably not going to hold up too well to scrutiny this time, especially since the store have refused to apologize and still maintain the article is possibly a fake, not even a mealy mouthed "we were just following procedures and lessons will be learned".
Now I realize that shoplifting and making fakes is a problem for certain companies, though in this case charging over £2,000 for what ostensibly appears to be an anorak does seem to be asking for trouble, however, arresting someone and taking them off your premises in handcuffs on a suspicion of handling stolen goods does appear to be a little counter-productive, especially since the person arrested has been freed, has no case to answer and went straight to the Daily Mail.
The only odd thing about this to me is why wait a couple of months and wouldn't her friend expect to see her in the jacket at some stage.
But then again, that's not a crime either...